ChatGCM Support

If you need help with ChatGCM, check the guidance below or contact us directly.

Contact us

You can also use the feedback option in the app’s settings. Include an email address if you would like a reply.

To help us investigate, please include:

A description of the issue and the steps that led to it;
Your device model, iOS version, and ChatGCM version;
The approximate time of the issue, the selected model, and any error message or screenshot.

Hide unrelated personal information in screenshots. We do not need your Apple Account password or verification codes.

Messages fail to send, replies stop, or an error appears

Check your internet connection, try switching between Wi-Fi and cellular data, and send the message again later. You can also try a new chat or another available model. If the issue continues, send us the error message and the time it occurred.

Image generation fails

Generating an image can take some time. If it ends with an error, try again later or choose another image model when available. Include the model name and the time of the issue when contacting support.

An image or file cannot be read

Make sure the file is fully downloaded to your device, opens correctly, and meets the format and size requirements shown in the app. Select the attachment again and wait for it to finish loading before sending. If the issue continues, tell us the file format, size, and error message. You do not need to send an original file containing private information.

Voice chat cannot connect or has no sound

Find ChatGCM in your iPhone’s Settings and allow microphone access. Check your connection, device volume, and Bluetooth audio output, then end the current call and reconnect. If the issue continues, let us know whether the call fails to connect, your speech is not recognized, or you cannot hear the reply.

Plus access is missing after a purchase

Make sure the App Store is signed in to the Apple Account used for the purchase, then select Restore Purchases in ChatGCM’s settings. Stay connected while verification completes. If access is still missing, contact us with the purchase date and an order screenshot with personal information hidden.

Manage subscriptions and request a refund

On your iPhone, open Settings, tap your name, select Subscriptions, and choose ChatGCM to view or manage your subscription. See Apple’s subscription guide for instructions.

To request a refund for an App Store purchase, submit a request through Apple’s Report a Problem page. Apple determines refund eligibility and handles the request.

Chat history and data

Use Data Controls in the app to manage chats and custom characters. Deletions cannot be undone in the app, so save anything you want to keep first. Contact us before uninstalling the app to troubleshoot an issue, as uninstalling may remove local data.